Refund policy
Saavora Finds — Return, Refund & Replacement Policy
Last updated: August 2026
We want you to receive your order in good condition and as described on our website. If you experience a genuine product-related issue, please contact us so that we can review and assist you.
1. Eligible Issues
Depending on the product and applicable supplier terms, a return, refund or replacement may be considered when:
- You received the wrong product
- The product is damaged on arrival
- The product has a manufacturing defect
- The product received is materially different from the product description
Eligibility may vary by product category because certain products may have different return conditions.
2. Time Limit
Please contact us within 48 hours of delivery if you want to report a damaged, incorrect, or defective product (along with unboxing photos/video).
The final number of days will be mentioned here after our supplier and fulfillment partner's return window is confirmed.
3. Unboxing Evidence
For damaged, incorrect or defective orders, we may request clear photographs or an unboxing video showing:
- Outer packaging
- Shipping label
- Product
- Damage or defect
- Any other relevant details
This helps us investigate the issue with the fulfillment or delivery partner.
4. Non-Returnable Products
Certain products may not be eligible for return due to hygiene, safety, customization or supplier restrictions.
The product page may mention specific return restrictions where applicable.
5. Change of Mind
Returns due only to a change of mind, incorrect size selection, personal preference or similar reasons may not be accepted unless the specific product listing states otherwise.
6. Refunds
If a refund is approved, it will generally be processed through the applicable payment method or another appropriate method communicated by Saavora Finds.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
7. Replacement
Where replacement is approved and stock is available, we may arrange a replacement instead of a refund.
If a replacement is unavailable, another appropriate resolution may be offered.
8. COD Orders
For Cash on Delivery orders, refunds and returns will be handled according to the applicable return and refund process. Customers may be asked for bank or other payment details when required to process an approved refund.
9. How to Request a Return or Replacement
Contact us with:
- Order ID
- Customer name
- Registered phone number
- Reason for the request
- Photos/videos where applicable
Contact:
Email: [ saavorafinds@gmail.com ]
WhatsApp: [ +91 9341943860 ]
10. Fraudulent or Abusive Claims
We reserve the right to investigate suspicious, fraudulent or repeated return/refund requests and may decline requests that do not meet our policy or applicable requirements.